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FDIS call center representatives are available 24 hours a day, 7 days a week,
every day of the year to answer merchant account questions. Our staff can
address queries in more than 140 languages and dialects.
Help Desk
The POS Help Desk is invaluable to merchants and agents when it comes to
downloading and troubleshooting equipment.
Merchants receive high quality customer service by utilizing the technical
knowledge of POS Help Desk representatives where they can have questions
answered about their point-of-sale (POS) processing equipment 24 hours a day, 7
days a week.
New merchants can call the Help Desk for training instructions and assistance
to operate their POS processing equipment. In addition, all merchants can call
when they need a terminal downloaded with a processing application. When
merchants encounter a terminal challenge, the Help Desk troubleshoots the issue
and, in many instances, can fix it over the telephone. To contact the Help Desk,
please call (877) 274-7915.
First and Final Interactive Voice Response (IVR)
First and Final Interactive Voice Response (IVR) allows merchants to access
their deposit histories, to order merchant statements and to connect to the
voice authorization center. Merchants can also request that their reports be
faxed or mailed.
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