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Our customer service is the foundation of our success, offering a means in
which merchants can reconcile their deposits, get account statement
clarifications, and have questions answered regarding rates, fees, chargebacks
and retrievals.
Call Centers
FDIS call center representatives are available 24 hours a day, 7 days a week,
every day of the year to answer merchant account questions. Our staff can
address queries in more than 140 languages and dialects.
Help Desk
The POS Help Desk is invaluable to merchants and agents when it comes to
downloading and troubleshooting equipment.
Agents can provide a higher quality customer service by utilizing the
technical knowledge of the POS Help Desk representatives. Merchants can have
questions answered about their point-of-sale (POS) processing equipment by
reliable POS Help Desk representatives, 24 hours a day, 7 days a week.
New merchants can call the Help Desk for training instructions and for
operations and terminal downloading assistance. In addition, all merchants can
call when they need a terminal downloaded with a processing application. When
merchants encounter a terminal challenge, the Help Desk troubleshoots the issue
and, in many instances, can fix it over the telephone.
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