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Mymerchantoffice® service is a dedicated merchant Web site that
allows business owners to access their merchant account information online 24/7
and to reach customer service. Using the Web site, merchants can also reconcile
their deposits, retrieve their deposit information, view detailed reports of
their chargeback and retrieval histories, and receive prompt answers to
questions they submit via e-mail.
Customer Service
FDIS supports its merchants with exemplary customer support 24/7 in more than
140 languages and dialects. The customer service staff helps merchants reconcile
their deposits, understand their account statements, and answer questions about
rates, fees, chargebacks and retrievals. Merchant calls that require special
attention are transferred to special representatives who will do everything
within their power to meet the merchants' needs.
POS Help Desk
Technical assistance for point-of-sale (POS) processing equipment and
processing issues is available from the POS Help Desk. Merchants can rely on
representatives from the POS Help Desk to answer questions about their POS
processing equipment, 24 hours a day, 7 days a week. Additionally, new merchants
can call the Help Desk for training instructions and assistance to operate their
POS processing equipment.
Gateway Support
The Technical Support Department assists merchants with the LinkPoint®
Secure Payment Gateway, other Internet gateways and processing software.
Merchants can get help with setup of the LinkPoint Central service and the
LinkPoint Connect service payment options by contacting the HTML Support Group.
The API (application support interface) Support Group helps merchants implement
the LinkPoint API service for transaction processing and manages shopping cart
compatibility.
Interactive Voice Response
Interactive voice response (IVR) allows merchants to access their deposit
history, to order merchant statements and to connect to the voice authorization
center. Merchants can also request that their reports are faxed or mailed.
Cardservice Merchant Club
The Cardservice Merchant Club (CMC) offers merchants numerous value-added
benefits, including free selected point-of-sale supplies and a program that
supplements equipment warranties and provides prompt equipment replacements.
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